Privacy policy

Privacy Policy of Freezbone Last Updated: July 10, 2025

Freezbone ("we," "our," or "us") is deeply committed to protecting your personal data and privacy. This Privacy Policy provides detailed information about how we collect, process, secure, and handle your personal data in compliance with the General Data Protection Regulation (GDPR), Data Protection Act 2018 (DPA), Privacy and Electronic Communications Regulations (PECR), and other applicable UK privacy regulations.

1.      Who We Are Freezbone LTD (company registration number 16470855) registered at Floor 8, Room 10, St James House, E76 Pendleton Way, Manchester, United Kingdom, M6 5FW, is the Data Controller responsible for your personal data. Contact: team@freezbone.co.uk

2.      Personal Data We Collect We may collect and process the following categories of personal data:

·         Identity Data: Name, username, title.

·         Contact Data: Address, email, phone numbers.

·         Technical Data: IP address, browser details, operating system.

·         Usage Data: Information about your interactions with our website and services.

·         Marketing and Communication Preferences.

Sensitive Data: We do not intentionally collect special categories of personal data.

3.      How We Collect Your Data

·         Direct interactions via forms, emails, or phone calls.

·         Automated technologies (cookies, tracking tools).

·         Trusted third parties (payment providers, analytics platforms).

4.      Purpose and Legal Basis for Processing We process personal data strictly for:

·         User registration and account management (Contractual obligations).

·         Providing and delivering our products/services (Contractual obligations).

·         Enhancing user experience and website functionality (Legitimate interest).

·         Communication and marketing (Consent and legitimate interest).

·         Legal compliance and regulatory obligations (Compliance with legal obligations).

5.      Data Retention We retain personal data only as necessary:

·         User accounts: Until requested deletion.

·         Transactional/financial data: 6 years.

·         Marketing data: Until consent is withdrawn.

6.      Sharing of Your Data We will never sell your personal data. Data sharing is limited to:

·         Trusted service providers for operational necessity.

·         Professional advisors under strict confidentiality.

·         Regulatory and law enforcement bodies, if required by law.

7.      International Data Transfers Personal data is primarily stored within the UK/EU. Any international transfers comply with GDPR requirements and involve approved safeguards (e.g., Standard Contractual Clauses).

8.      Data Security We employ robust security measures including encryption, firewalls, secure servers, controlled access, regular audits, and mandatory staff training. In case of a breach, affected individuals and authorities will be notified promptly as required by law.

9.      Your Rights Under GDPR and UK law, you have rights to:

·         Access your data.

·         Correct inaccuracies.

·         Request erasure (Right to be forgotten).

·         Limit or object to processing.

·         Data portability.

·         Withdraw consent.

To exercise these rights, contact: team@freezbone.com (we respond within one month).

10.  Cookies and Tracking Technologies Our website uses cookies and similar technologies for improved user experience. Users can manage cookie preferences through browser settings. Refer to our full Cookie Policy [link to Cookie Policy].

11.  Marketing Communications We send marketing communications only with your explicit consent or legitimate interest. You may unsubscribe anytime via the provided links or by contacting us directly.

12.  Third-Party Websites Our website may link to external sites. We are not responsible for external privacy practices. Always review external privacy policies.

13.  Children’s Data We do not knowingly process personal data from children under 16. If discovered, such data is promptly deleted.

14.  Policy Updates This Privacy Policy may be periodically updated. Users will be notified of significant changes via our website or email. Continued website usage signifies acceptance.

15.  Complaints and Contact Data Protection Officer  Email: team@freezbone.com Phone: +44 7734804981

16.  Governing Law This Privacy Policy is governed by English law, and any disputes are subject to the jurisdiction of courts in England and Wales.

By using Freezbone’s website and services, you explicitly consent to this Privacy Policy.

Freezbone LTD © 2025