Terms of service

Freezbone Terms of Use

Please read these Terms of Use ("Terms") carefully before accessing or using the Freezbone website ("Website") operated by Freezbone LTD ("we," "our," or "us"), registered in the UK (company number 16470855) at Floor 8, Room 10, St James House, E76 Pendleton Way, Manchester, United Kingdom, M6 5FW. Your access and use of our Website indicate your agreement to be bound by these Terms.

1. Acceptance of Terms By accessing or using Freezbone’s Website, you accept these Terms unconditionally. If you disagree with any aspect of these Terms, you must cease using the Website immediately.

2. Use of Website

· You must be at least 16 years old to use this Website.

· You agree not to misuse our Website, including attempting to gain unauthorized access, disrupting services, or violating applicable laws.

3. Intellectual Property Rights

· All content, including text, images, graphics, trademarks, logos, software, and designs, are owned or licensed by Freezbone and protected by intellectual property laws.

· You may access and use content solely for personal, non-commercial use. Any reproduction, distribution, modification, or other unauthorized usage without our explicit permission is prohibited.

4. User Content

· If you post or submit any content to our Website, you grant Freezbone a perpetual, royalty-free, worldwide license to use, reproduce, modify, publish, and distribute this content.

· You warrant that your content does not infringe third-party rights and is lawful.

5. Restrictions on Use You agree explicitly NOT to:

· Use our Website for fraudulent purposes.

· Interfere with the security or integrity of our Website.

· Transmit viruses, malware, or harmful code.

· Attempt unauthorized access to our servers or databases.

6. Prohibited Content You acknowledge and agree not to send or post any prohibited content over the platform. Prohibited content includes:

· Fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;

· Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;

· Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;

· Any product, service, or promotion that is unlawful;

· Any content referencing or containing personal health information protected by HIPAA or the HITECH Act;

· Any content prohibited by applicable law in the sender’s jurisdiction.

You agree to use the Program only for lawful purposes and not to transmit harmful, abusive, vulgar, libelous, obscene, or racially offensive content.

7. User Opt-In You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g., cart reminders) from Freezbone, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. By providing your phone number, you represent and warrant that you are providing your own phone number, and not someone else’s, and that you are a legally-authorized user of this phone number. Consent to receive automated marketing text messages is not a condition of any purchase. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). Message and data rates may apply. Message frequency varies.

8. User Opt-Out If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands, such as the use of different spellings or the addition of other words or phrases to the command, and agree that Freezbone and its service providers will have no liability for failing to honor such requests. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

9. Disclaimers The Website and its content are provided "as is" without warranties of any kind. We do not guarantee accuracy, reliability, or continuous availability.

10. Disclaimer of Warranty – Mobile Messaging The mobile messaging program is provided on an "as is" and "as available" basis. Freezbone disclaims all express or implied warranties including fitness for a particular purpose and non-infringement. Freezbone makes no guarantees of uninterrupted service or freedom from harmful components. Use of the program is at your own risk. Delivery depends on third-party carriers.

11. Limitation of Liability Freezbone shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with the use of its services or products. Freezbone’s total liability shall not exceed any amount paid by the user. Freezbone is not responsible for any injuries, illnesses, health issues, or adverse reactions that may arise from the use or consumption of its products by pets. You, as the pet owner, are solely responsible for determining the suitability and safety of any Freezbone product for your dog. You are also responsible for supervising your pet at all times while using or consuming any Freezbone product. Freezbone explicitly disclaims all liability for any direct or indirect damage, harm, or injury to your dog that results from the use of our products, including but not limited to gastrointestinal distress, allergic reactions, choking, ingestion of inedible components, or any other unexpected adverse outcome. By using our services and purchasing any products, you agree to hold Freezbone and its employees harmless from all claims, damages, costs, and liabilities (including reasonable attorney fees) now and in the future.

In no event shall Freezbone be liable for any indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with the use of the mobile messaging program or any other matter relating to the company, including but not limited to, loss of revenue or anticipated profits, loss of business, loss of data, or damage to reputation, whether in contract, tort (including negligence), strict liability or otherwise, even if Freezbone has been advised of the possibility of such damages. In no event shall Freezbone's total liability to you for all damages, losses, and causes of action (whether in contract, tort (including negligence) or otherwise) exceed the amount paid by you, if any, for accessing the mobile messaging program. Freezbone shall not be liable for any damages resulting from the use of or inability to use the mobile messaging program, including but not limited to, damages caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of the mobile messaging program, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. Freezbone shall not be liable for any errors, omissions, or inaccuracies in the content of messages sent through the mobile messaging program, or for any loss or damage of any kind incurred as a result of the use of any content sent through the program. Freezbone shall not be liable for any unauthorized access to, alteration of, or use of user's account, including but not limited to, unauthorized access to user's account by third parties. Freezbone shall not be liable for any failure to store or transmit messages through the mobile messaging program, including but not limited to, technical malfunctions, system capacity limitations, and network outages. Freezbone shall not be liable for any injury or illness to a customer's pet that may result from the consumption of our products, including but not limited to, injuries or stomach illnesses and diarrhea. You are solely responsible for determining the suitability of our products for your pet and for supervising your pet while using our products. Freezbone is not liable for your order once it leaves our warehouse, it is under the care of USPS, DHL, FEDEX. For any issues or further support with your shipment, kindly reach out directly to the carrier. By purchasing and using any products from our store, you agree to hold our store and its employees harmless from any and all liability and future claims and costs (Including reasonable attorney fees) arising from injury or illness that may occur as a result of your pet ingesting said products. You acknowledge that it is your responsibility to supervise your pet's use of the products and to ensure that your pet does not ingest them. Freezbone hereby disclaims any liability from any damages, including but not limited to, injury or illness to the pet, resulting from the use of our products.

12. Data Protection Freezbone complies with GDPR, CCPA, and other applicable data protection laws. Personal data is handled as described in our Privacy Policy. Users may contact us to exercise their rights to access, correct, delete, or limit use of their data.

13. Dispute Resolution Any dispute related to the Program shall be resolved via binding arbitration under the FAA in Fort Lauderdale, FL. Class actions and jury trials are waived. The arbitration decision is final and confidential.

14. Force Majeure Freezbone is not liable for delays or failures caused by events beyond its control, such as natural disasters, wars, or network outages. If such events continue beyond 60 days, Freezbone may terminate these Terms.

15. General Terms You warrant that you have legal capacity to enter into this agreement. If any term is found invalid, the remainder shall remain enforceable. Updates to these Terms will be posted online, and continued use of the site constitutes acceptance.

16. Contact Information Questions? Contact us at: team@freezbone.com

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Terms of service