Freezbone Terms of Use

United Kingdom • Last Updated: 22 July 2026

Please read these Terms of Use ("Terms") carefully before accessing or using the Freezbone website, including any content, functionality, and services offered on or through it (together, the "Website"), operated by Freezbone LTD ("Freezbone", "we", "our" or "us"), a company registered in England and Wales under company number 16470855, with its registered office at Floor 8, Room 10, St James House, E76 Pendleton Way, Manchester, United Kingdom, M6 5FW, and its UK business address at Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom.

By accessing or using our Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use the Website.

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other rights which cannot be excluded or limited under the law of England and Wales.

1. Acceptance of Terms

By accessing or using the Freezbone Website, you accept these Terms. We may revise these Terms at any time by amending this page; the "Last Updated" date above shows when the current version took effect. Please check this page from time to time, as continued use of the Website after changes are posted constitutes acceptance of the revised Terms. Where a change materially affects your rights, we will take reasonable steps to bring it to your attention.

2. Use of the Website

• You must be at least 16 years old to use this Website.
• You agree not to misuse our Website, including attempting to gain unauthorised access, disrupting services, scraping or harvesting data, or violating applicable laws.
• We may suspend, withdraw, or restrict the availability of all or any part of the Website for business or operational reasons at any time without notice.
• You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and comply with them.

3. Intellectual Property Rights

• All content on the Website, including text, images, graphics, trade marks, logos, product names, software, page layouts, and designs, is owned by or licensed to Freezbone and is protected by copyright, trade mark, and other intellectual property laws of the United Kingdom and internationally.
• You may access and use the content solely for personal, non-commercial purposes. Any reproduction, distribution, modification, commercial exploitation, or other unauthorised use without our prior written permission is strictly prohibited.
• Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.

4. User Content, Reviews, and Marketing Use

4.1 Licence to Freezbone

If you post, submit, upload, or otherwise provide any content to or through our Website or our official social media channels, or send it to us directly — including product reviews, star ratings, testimonials, comments, questions, photographs, videos, and any other materials (together, "User Content") — you grant Freezbone a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, and sub-licensable licence to use, host, store, reproduce, modify, adapt, edit, translate, publish, publicly display, publicly perform, distribute, and create derivative works from that User Content, in whole or in part, in any media or format now known or later developed.

4.2 Use of Reviews and Testimonials in Advertising

By submitting a review, rating, testimonial, photograph, or video of your experience with Freezbone or its products, you expressly agree that we may use that content in our advertising, marketing, and promotional materials, without further notice to you, without your further approval, and without payment or other compensation to you. This includes, without limitation, use:

• on our Website and product pages;
• in paid and organic advertising on social media platforms (including, for example, Meta, TikTok, YouTube, and similar platforms);
• in email and SMS marketing communications;
• on product packaging, inserts, and point-of-sale materials;
• in presentations, media and press materials, and marketplace listings.

You agree that we may reproduce your review in full or in part, and may edit, shorten, or reformat it for length, clarity, grammar, or layout, provided the edit does not materially change its meaning. You agree that we may display your first name, initial(s), username or handle, general location (e.g. town or county), and any profile image you have made publicly available alongside the content. If you do not want your review used in this way, do not submit it, or contact us at team@freezbone.com to request removal, subject to clause 4.5.

4.3 Waiver of Moral Rights

To the fullest extent permitted by law, you unconditionally and irrevocably waive, in favour of Freezbone, its licensees, and successors, all moral rights in your User Content to which you may be entitled under Chapter IV of the Copyright, Designs and Patents Act 1988 and any similar rights in any jurisdiction.

4.4 Your Warranties

You warrant that: (a) you own or control all rights in the User Content you submit and have the right to grant the licence above; (b) any review or testimonial reflects your genuine, honest opinion based on your real experience with our products; (c) your User Content is accurate, lawful, and does not infringe the rights of any third party (including intellectual property, privacy, and publicity rights); and (d) where your User Content features any other identifiable person or their pet, you have obtained their consent to its submission and to the uses described in this Section 4.

4.5 Removal and Data Protection

We are not obliged to publish, retain, or continue using any User Content and may remove or decline it at our sole discretion. The licence in this Section 4 survives any closure of your account or removal of the content from the Website, except that we will honour valid requests concerning your personal data in accordance with applicable data protection law and our Privacy Policy. Following a valid erasure request, we will cease new uses of content identifying you in future advertising materials within a reasonable period; you acknowledge that materials already printed, published, or in circulation may not be capable of recall.

5. Restrictions on Use

You agree explicitly NOT to:

• use our Website for fraudulent or unlawful purposes;
• interfere with the security or integrity of our Website;
• transmit viruses, malware, or other harmful code;
• attempt unauthorised access to our servers, databases, or any connected systems;
• use any automated means (including bots, scrapers, or crawlers) to access or collect data from the Website without our prior written consent.

6. Prohibited Content

You acknowledge and agree not to send or post any prohibited content on or through the Website or our messaging programme. Prohibited content includes:

• fraudulent, libellous, defamatory, threatening, harassing, or stalking material;
• objectionable content, including profanity, obscenity, violence, bigotry, hatred, or discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
• pirated software, viruses, worms, Trojan horses, or other harmful code;
• any product, service, or promotion that is unlawful;
• any content containing health information or other special category personal data (yours or anyone else’s) within the meaning of the UK GDPR;
• any content prohibited by applicable law.

You agree to use the Website and our messaging programme only for lawful purposes.

7. Marketing Messages — Opt-In

Where you have given your consent (or where otherwise permitted by the Privacy and Electronic Communications Regulations 2003 (PECR)), you agree to receive recurring automated promotional and personalised marketing messages (e.g. SMS and MMS, such as cart reminders) from Freezbone at the mobile telephone number you provide. By providing your phone number, you represent and warrant that you are providing your own number, not someone else’s, and that you are legally authorised to use it. Consent to receive marketing messages is not a condition of any purchase. Message and data rates may apply, depending on your mobile network operator’s tariff. Message frequency varies.

8. Marketing Messages — Opt-Out

You may withdraw your consent and opt out of marketing messages at any time, free of charge, by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from us, or by contacting us at team@freezbone.com. You may receive one additional message confirming your opt-out. Our messaging platform recognises the standard keyword commands above; requests that materially alter these keywords (for example, embedding them in longer sentences or using alternative spellings) may not be recognised automatically, so if you use another method, please allow a reasonable period for us to process your request manually. Opting out of marketing messages does not affect service or transactional messages relating to your orders.

9. Disclaimers

The Website and its content are provided on an "as is" and "as available" basis for general information only. To the fullest extent permitted by law, we exclude all implied conditions, warranties, representations, and other terms that may apply to the Website or any content on it. We do not guarantee that the Website will be accurate, complete, up to date, secure, free from errors or viruses, or available without interruption. Content on the Website (including feeding guidance) is not veterinary advice; you should obtain professional or specialist advice before taking, or refraining from, any action on the basis of content on the Website.

This clause does not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which liability cannot be excluded or limited under English law. If you purchase products from us as a consumer, nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 to receive goods that are of satisfactory quality, fit for purpose, and as described.

10. Disclaimer — Mobile Messaging Programme

The mobile messaging programme is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Freezbone disclaims all express or implied warranties in relation to the messaging programme, including fitness for a particular purpose and non-infringement. We make no guarantee of uninterrupted delivery, as message delivery depends on third-party mobile network operators outside our control. Use of the programme is at your own risk, subject always to Section 9 above and Section 12 below.

11. Pet Safety, Choking Hazards, and Assumption of Risk

IMPORTANT — PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

11.1 Inherent Risks

You acknowledge and agree that all dog chews, treats, toys, and enrichment products — including Freezbone products — carry inherent and unavoidable risks, even when properly designed and manufactured, and even when used as directed. These inherent risks include, without limitation: choking; swallowing or ingestion of pieces or of the product itself; gastrointestinal upset, blockage, or obstruction; allergic or dietary reactions; dental damage or other injury; and, in rare cases, serious injury or death of the pet. No manufacturer can eliminate these risks, and Freezbone does not represent or warrant that its products are free of them. By purchasing or using any Freezbone product, you confirm that you understand and voluntarily accept these inherent risks.

11.2 Your Responsibilities as Owner

You, as the pet owner, are solely responsible for:

• determining the suitability and safety of any Freezbone product for your specific dog, taking into account its size, breed, age, weight, chewing style and strength, dietary needs, allergies, and any health conditions;
• actively supervising your dog at all times while it uses, chews, or consumes any Freezbone product — Freezbone products must never be given to an unattended dog;
• reading and following all product instructions, preparation and feeding guidance, sizing recommendations, and safety warnings supplied with or published for each product;
• regularly inspecting the product and immediately removing and discarding it once it becomes damaged, worn, or reduced to a size that could be swallowed or pose a choking hazard;
• ensuring fresh drinking water is always available, and introducing any new product gradually;
• consulting your veterinarian before use if your dog has any health condition, dietary sensitivity, or history of gastrointestinal issues, and seeking immediate veterinary attention if your dog shows any sign of choking, distress, or adverse reaction.

Use of a Freezbone product without complying with this Section 11.2 — including any failure to supervise, to select an appropriately sized product, or to remove a worn or damaged product — constitutes misuse of the product, for which Freezbone accepts no liability.

11.3 Assumption of Risk, Release, and Hold Harmless

To the fullest extent permitted by law, Freezbone disclaims and excludes all liability for any injury, illness, choking, ingestion, gastrointestinal blockage or obstruction, allergic reaction, dental or other injury, distress, or death of any pet, arising out of or in connection with the use, misuse, chewing, or consumption of any Freezbone product, whether the claim is framed in contract, tort (including negligence), breach of statutory duty, or otherwise.

To the fullest extent permitted by law, you voluntarily assume all risk of harm to your pet arising from the inherent risks described in Section 11.1, and you waive, release, and discharge Freezbone, its officers, employees, and agents from, and agree to hold them harmless against, any and all claims, demands, damages, losses, costs, and liabilities (including reasonable legal fees), whether arising now or in the future, in connection with any injury, illness, or death of your pet arising from its use or ingestion of Freezbone products.

This Section 11 does not exclude or limit any liability that cannot be excluded or limited under English law, including liability under the Consumer Protection Act 1987 for damage caused by a defective product, liability under the Consumer Rights Act 2015 where goods are not of satisfactory quality, fit for purpose, or as described, or liability for our fraud. Subject to those exceptions, this Section 11 applies to the maximum extent the law allows.

12. Limitation of Liability

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by the Consumer Rights Act 2015 in contracts with consumers (including that goods are of satisfactory quality, fit for purpose, and as described); (d) defective products under the Consumer Protection Act 1987; or (e) any other liability that cannot be excluded or limited under English law.

Subject to the paragraph above:

• we shall not be liable for any indirect or consequential loss, loss of revenue or anticipated profits, loss of business, loss of data, or damage to reputation or goodwill, arising out of or in connection with the use of the Website, our messaging programme, our services, or our products, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable;
• we shall not be liable for any injury, illness, choking, gastrointestinal blockage, adverse reaction, or death of any pet arising out of or in connection with the use, chewing, or consumption of our products, including where the harm arises from the inherent risks described in Section 11.1 or from any failure to comply with the owner responsibilities in Section 11.2;
• we shall not be liable for loss or damage arising from your failure to follow product instructions, safety guidance, sizing recommendations, or supervision requirements, from misuse of a product, from continued use of a damaged or worn product, from use of a product for a purpose or animal for which it is not intended, or from a pre-existing health condition, allergy, or dietary sensitivity of your pet of which we were not made aware;
• we shall not be liable for damage caused by events outside our reasonable control, including failures of telecommunications networks, mobile carriers, or hosting providers, or by viruses or other technologically harmful material that may infect your equipment due to your use of the Website, provided we have used reasonable skill and care;
• once your order has been handed to the delivery carrier (e.g. Royal Mail, Evri, DPD, DHL, FedEx, or USPS for international shipments), delivery is performed by that carrier. This does not affect your statutory rights against us as the seller under the Consumer Rights Act 2015, including where goods are lost or damaged in transit before delivery to you; where those rights apply, your remedy is against us and we will pursue the carrier;
• our total aggregate liability to you in connection with the Website and the messaging programme (excluding liability arising from your purchase of products, which is governed by your statutory rights and our terms of sale) shall not exceed £100 or the total amount paid by you to us in the 12 months preceding the event giving rise to the claim, whichever is greater.

If you use the Website or purchase products for any commercial or business purpose, we shall have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity, and the Website is provided to you without any implied terms as to satisfactory quality or fitness for purpose to the fullest extent permitted by law.

13. Your Indemnity to Us

You agree to indemnify and hold harmless Freezbone, its officers, and employees against all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your User Content, including any claim that it infringes the rights of a third party; (c) your fraudulent or unlawful use of the Website; or (d) any claim by a third party arising from your pet’s use of our products in breach of the owner responsibilities in Section 11.2, including where you have given, lent, or supplied a product to a dog that is not your own. This indemnity does not apply to the extent a claim arises from our own negligence or breach of these Terms, and, where you are a consumer, it applies only to losses that were reasonably foreseeable as a result of your breach.

14. Data Protection

Freezbone processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003. Full details of what we collect, why, how long we keep it, and your rights (including access, rectification, erasure, restriction, portability, and objection) are set out in our Privacy Policy, which forms part of your relationship with us. To exercise your rights, contact us at team@freezbone.com.

15. Governing Law and Disputes

• These Terms, their subject matter, and their formation are governed by the law of England and Wales.
• If a dispute arises, please contact us first at team@freezbone.com — we will try to resolve it with you informally and in good faith.
• The courts of England and Wales shall have jurisdiction over any dispute arising out of or in connection with these Terms. If you are a consumer resident in Scotland you may also bring proceedings in Scotland, and if you are resident in Northern Ireland you may also bring proceedings in Northern Ireland.
• Nothing in these Terms requires you to give up your right to bring a claim in court or affects any mandatory consumer protections available to you.

16. Force Majeure

Freezbone shall not be liable for any delay or failure to perform its obligations caused by events beyond its reasonable control, including natural disasters, epidemics, wars, civil unrest, industrial action, supplier or carrier failures, power failures, or network outages. If such an event continues for more than 60 days, either party may terminate the affected services on written notice, without prejudice to rights accrued before termination.

17. General Terms

• You warrant that you have the legal capacity to enter into this agreement.
• If any provision of these Terms is found to be invalid or unenforceable by a court, that provision shall be severed and the remainder shall continue in full force and effect.
• No failure or delay by us in exercising any right under these Terms shall operate as a waiver of that right.
• We may assign or transfer our rights and obligations under these Terms to another organisation; we will notify you if this happens. You may not transfer your rights or obligations under these Terms without our prior written consent.
• These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 for any third party to enforce any term of these Terms.
• These Terms, together with our Privacy Policy and (where you purchase products) our terms of sale, constitute the entire agreement between you and us regarding use of the Website.

18. Contact Information

Questions about these Terms? Contact us at: team@freezbone.com

Company: Freezbone LTD, registered in England and Wales, company number 16470855.

Registered office: Floor 8, Room 10, St James House, E76 Pendleton Way, Manchester, M6 5FW, United Kingdom.

UK business address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom.

Freezbone LTD • Company No. 16470855 • Registered office: Floor 8, Room 10, St James House, E76 Pendleton Way, Manchester, M6 5FW • Business address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE

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